Implementation kit Service Level Management according to ITIL® 2011 from practice for immediate implementation

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Dipl.-Ing. Walter Abel Management Consulting

.... implementation kit service level management ....

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Here we will provide our implementation kit for Service Level Management shortly


Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed implementation plans and aids


ITIL® describes what to do, we demonstrate how to do ....


Implement ITIL® 2011 Service Level Management


€ 95.-


Other ITSM Implementation Kits


Availability Management

Capacity Management

Change Management

Risk Management

Service Portfolio Management

Service Catalogue Management

Service Continuity Management


Our Implementation Kit Service Level Management provides everything you need to implement it by yourself:

  • a general plan containing

    • the context of the implementation

    • a description of the initial situation

    • a definition of the to-be status

    • a definition of the realization project

    • a description of the fringe conditions therefore

    • an assignment of the functional content

    • the necessary processes

    • a description of the implementation

    • the issues of continual improvement

  • an implementation guide describing the demands of the general plan

  • descriptions of the required processes

    • Interfaces of Service Level Management

    • Organization of Service Level Management

    • Service Level Requirement

    • Service Level Agreement

    • Service Approval

    • Service Level Review and Reporting

  • descriptions of the required roles

  • the responsibility assignment matrix (RACI)

  • templates

    • Service Level Agreement

    • Service Level Requirement

    • Underpinning Contract

    • Service Level Report

  • checklists

    • Checklist Service Level Agreement

    • Checklist Service Level Agreement Review

    • Checklist Service Level Requirement

    • Checklist Underpinning Contract

    • Checklist Service Specification

    • Checklist Service Level Report


If you want to get availability information please click here:


Please keep me informed in case of availability of the ITIL®  implementation kit for Service Level Management

Our implementation kits are based upon more than 20 years of experience in implementing IT Service Management and the well known ITIL® 2011 Process Library from Dipl.-Ing. Walter Abel Management Consulting as well. It contains the processes of IT Service Management in the leading process management system Signavio Process Editor notated in BPMN 2.0. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide you the possibility to elaborate your own way through the complex matter of ITIL® 2011 on your own behalf, thus accelerating your project remarkably and hence saving costs (especially external consulting costs).


These implementation kits are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITIL® - perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our implementation kits described here, focusing on practical relevance.

ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.

_© 2006 - 2016 Dipl.-Ing. Walter Abel Management Consulting

Last update 2016-12-29_