Implementation kit Service Continuity Management according to ITIL® and ISO 20000 from practice for immediate implementation

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Implementation Kit for Service Continuity Management


Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed implementation plans and aids


ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Implement ITIL® 2011 Service Continuity Management


€ 75.-


Kostenlose Leseprobe - ITIL® 2011 Prozesse des Service Design


Jetzt kaufen


Other ITSM Implementation Kits


Availability Management

Capacity Management

Change Management

Incident Management

Risk Management

Service Portfolio Management

Service Level Management


Our Implementation Kit Service Continuity Management provides everything you need to implement it by yourself:

  • a general plan containing

    • the context of the implementation

    • a description of the initial situation

    • a definition of the to-be status

    • a definition of the realization project

    • a description of the fringe conditions therefore

    • an assignment of the functional content

    • the necessary processes

    • a description of the implementation

    • the issues of continual improvement

  • an implementation guide describing the demands of the general plan

  • descriptions of the required processes

    • Interfaces of Service Continuity Management

    • Contingency Planning

    • Disaster Practice

    • ITSCM Review and Reporting

  • descriptions of the required roles

  • the responsibility assignment matrix (RACI)

  • templates

    • IT Service Continuity Plan

    • IT Service Continuity Report

  • checklists

    • Checklist IT Service Continuity Plan

    • Checkliste IT Service Continuity Report


If you want to get availability information please click here:


Please keep me informed in case of availability of the ITIL®  implementation kit for Service Continuity Management


Our ITSM implementation kits are based upon more than 20 years of experience in implementing IT Service Management and the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting as well. It contains the processes of IT Service Management in the leading process management system Signavio Process Manager notated in BPMN 2.0. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide you the possibility to elaborate your own way through the complex matter of IT Service Management (referring to ITIL® and ISO 20000) on your own behalf, thus accelerating your project remarkably and hence saving costs (especially external consulting costs).


These implementation kits are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards'-perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our implementation kits described here, focusing on practical relevance.

ITIL® is registered trademark of AXELOS Limited.

_© 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting

Last update 2021-10-25_