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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Implementation Kit .... 

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Implementation Kit for Capacity & Performance Management

 

according to ITIL® and ISO 20000

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed implementation plans and aids

  


ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 


 

Implement ITSM Capacity & Performance Management

€ 60.-


Other ITSM Implementation Kits

 

Availability Management

Risk Management

Change Management

Service Portfolio Management

Incident Management & Service Desk

Service Level Management

Service Continuity Management

 

Our Implementation Kit Capacity & Performance Management provides everything you need to implement it by yourself:

  • A general plan containing

    • the context of the implementation

    • a description of the initial situation

    • a definition of the to-be status

    • a definition of the realization project

    • a description of the fringe conditions therefore

    • an assignment of the functional content

    • the necessary processes

    • a description of the implementation

    • the issues of continual improvement

  • An implementation guide describing the demands of the general plan

  • Descriptions of the required processes

    • Interfaces of Capacity & Performance Management

    • Capacity Prognosis

    • Monitoring of Capacity and Performance

    • Capacity & Performance Reporting

  • Descriptions of the required roles

  • The responsibility assignment matrix (RACI)

  • Templates

    • Capacity Plan

  • Checklists

    • Checklist Capacity Prognosis

    • Checklist Capacity Planning

    • Checklist Capacity Reporting


If you want to get availability information please click here:

Bitte um Information bei Verfügbarkeit der Umsetzungspakete


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All our ITSM templates are supplied with a 60 day money back guarantee.


You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 

The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


 
Download our whitepaper ITSM in practice
 

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Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


These ITSM implementation kits are based upon more than 20 years of experience in implementing IT Service Management and the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting as well. It contains the processes of IT Service Management in the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide you the possibility to elaborate your own way through the complex matter of IT Service Management (referring to ITIL® and ISO 20000) on your own behalf, thus accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

These implementation kits are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


ITIL® is registered trademark of AXELOS Limited.

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Last update 2022-09-07 

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